Once a month, I have to order my peritoneal dialysis supplies. The folks I get them from tell me the dates on their website, send me emails and text messages, and also call my home phone and leave a message reminder that repeats itself three times.
The best part about the latter occurrence is that the message shows up on the phone as a 'voicemail' flashing light even though the phone never rings. Alexander Graham Bell has some splainin' to do.
In theory, I could do it all online through their website, but I get nervous about the possibility of making an error that could prove life-threatening, and so I opt for a live person on a phone line, which means hold music while I wait in the queue for 'a representative' (of what, exactly, is never clear) and then an often disjointed conversation where one of us pauses because the other one was talking and now the first one thinks the other one may have hung up, but they didn't, and we start again with 'Hello, are you still there?'
Eventually we exhaust one another. I've often theorized the office where they answer the phones has caller ID, and when my number shows up on the display, the reps draw straws to see who has to answer.
After eleven months of doing this, you'd think I'd be better at it, or they would. We're not. We're telephone twins, separated at birth but connected at the dial tone. I have acquaintances who marvel that I still have a landline. I tell them, 'What do you think the cockroaches will be using to order Chinese take-out after the world ends?'
They laugh because they think I'm joking. I laugh because I know I'm not.
-bill kenny





