I've sort of gotten used to the automated assistance a lot of online vendors and service providers use. Having lived through Microsoft's Clippy or whatever its name was, I can put up with a measured amount of that nonsense, but I think I draw the line at hospitals, looking at you, William W. Backus Hospital, Norwich, Connecticut, pulling it on me when I call them.
I don't call often, but when I do, I want to speak to someone in scheduling for the too-many tests and scans I require as part of my daily life, or with someone in my doctor's office because I have a concern that requires attention; an itch in need of a scratch.
Not a machine, supposedly AI (or A One, as our Secretary of What-Used-to-Be-Education calls Artificial Intelligence) that leads me nowhere and then leaves me there.
Seemingly, "Grok" is the future.
Nein danke.
-bill kenny
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